Contact Us
Questions about a product, an order, or whether something is right for your pet? Write to us — a real person reads every message.
We aim to reply within one working day. If you are writing about an existing order, please include your order number so we can find it quickly.
Before you buy
We would genuinely rather help you choose than have you return something. If you are stuck between two massagers, or unsure whether a harness suits your dog’s size, just ask. Tell us a little about the situation and we will give you a straight answer — including “neither of these is right for you” if that is the honest one.
Orders, shipping and returns
The most up-to-date details are on our policy pages:
Business and collaboration
If you are a creator, a supplier, or someone who thinks they belong in what we are building, use the same email and put “Collaboration” in the subject line.