Return & Refund Policy

Last Updated: August 30, 2026

At Nuvara, we want you to shop with confidence. If your purchase doesn’t meet your expectations, we’ll do our best to make the return, replacement, or refund process simple and fair.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.
• The product is returned with its original packaging, accessories, manuals, tags, and other items included with the order, where applicable.
• The product has not been damaged, altered, washed, assembled, or misused by the customer.
• Proof of purchase or the relevant order details can be provided.

Some products may have different return conditions due to their nature. Any product-specific return restrictions will be communicated on the relevant product page where applicable.

Nothing in this policy affects any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

2. Return Timeframe

Return requests must generally be submitted within 7 days from the date the order is delivered.

To request a return, contact us at nikhilkedia645@gmail.com with your order number and a brief reason for the return. We may ask you to provide photographs or videos of the product to help us assess the request.

Once your return request is approved, we will provide instructions for returning the product.

3. Refunds

After we receive the returned product, it may be inspected to confirm that it meets the applicable return conditions.

If your return is approved, we will initiate the refund within [3–5] business days of approval. The time taken for the funds to appear in your account may vary depending on your payment provider or bank.

Where possible, refunds will be made to the original payment method. If that is not possible, we may use another appropriate refund method after communicating with you.

Shipping charges, if any, may be treated separately depending on the reason for the return and the applicable terms of the order.

4. Exchanges and Replacements

Where available, customers may request an exchange for the same product if the item is eligible for return.

If the requested replacement is unavailable, we may offer:

• A refund for the eligible product; or
• Another suitable resolution agreed with the customer.

For products that arrive damaged, defective, or incorrect, we will prioritize a replacement or appropriate resolution rather than requiring the customer to bear the cost of correcting our error.

5. Damaged, Defective, or Incorrect Products

We take extra care when packing orders, but products can occasionally be damaged during transit or may have a manufacturing defect.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us at nikhilkedia645@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs of the packaging, where relevant
• A short video demonstrating the issue, if applicable

Depending on the situation, we may arrange a replacement, repair, refund, or another appropriate resolution.

You should not dispose of the product or its packaging until we have completed our assessment, as these may be required to process the claim.

6. Non-Returnable Items

Certain products may not be eligible for return due to hygiene, safety, personalization, or other legitimate reasons.

These may include:

• Products specifically identified as non-returnable on their product page.
• Personalized or customized products.
• Products that have been used, damaged, modified, or misused after delivery.
• Products returned without required accessories or components where their absence materially affects the returned product.
• Other categories that are non-returnable under applicable law or due to their nature.

This list may vary depending on the product. Where a product is non-returnable, the applicable restriction will be communicated before purchase where reasonably practicable.

7. Return Shipping Costs

If you are returning a product because you changed your mind, ordered the wrong product, or otherwise no longer require it, Nuvara will provide a return Subject to the rules.

If the return is due to a product being defective, damaged in transit, incorrect, or materially different from what was ordered, Nuvara will bear the reasonable return shipping or pickup cost, subject to verification.

We will never ask you to pay return shipping for an issue that was caused by an error on our part, except where permitted by applicable law.

8. Return Rejections

A return may be rejected if the product does not meet the applicable eligibility requirements or shows signs of use, damage, alteration, or misuse.

If we determine that a returned product is not eligible for a return, we will communicate the reason to you. Where appropriate, the product may be shipped back to you.

Nothing in this section limits your statutory rights under applicable Indian consumer-protection laws.

9. Cancellation of Orders

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before the order is processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible and the applicable return process may need to be followed.

Please include your order number in all communications so we can assist you more quickly.

We’re here to help. Our goal is to make every Nuvara purchase a positive experience, and we’ll work with you to find a fair solution when something goes wrong.