Terms of service

Terms of Service

Last Updated: August 30, 2026

Welcome to Nuvara. These Terms of Service (“Terms”) govern your access to and use of the Nuvara website, online store, products, and related services (“Services”). By accessing our website or placing an order, you agree to be bound by these Terms.

1. Account Terms

You may be able to create an account to use certain features of our website. You are responsible for providing accurate and current information and for maintaining the confidentiality of your account credentials.

You are responsible for all activity carried out through your account. If you believe your account has been accessed without authorization, please contact us promptly.

You must be at least the age required to enter into a legally binding contract under applicable Indian law, or use our Services with the involvement and consent of a parent or legal guardian where permitted by law.

We reserve the right to suspend or terminate accounts that violate these Terms or applicable law.

2. Pricing and Payment

All product prices displayed on our website are stated in Indian Rupees (INR), unless otherwise specified.

Prices, offers, discounts, and promotions may change at any time without prior notice. Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

We accept the payment methods made available on our website. By submitting payment information, you confirm that you are authorized to use the selected payment method.

We reserve the right to correct pricing or other errors and, where appropriate, cancel an order affected by an obvious pricing or listing error. If payment has already been received for a cancelled order, the applicable amount will be refunded.

3. Product Descriptions

We make reasonable efforts to ensure that product descriptions, specifications, images, dimensions, colors, and other information displayed on our website are accurate and up to date.

However, product images may vary slightly from the actual product due to lighting, photography, manufacturing variations, or differences in device displays.

We do not guarantee that every product description or other website content will always be completely free from errors. If a material error is identified, we may correct the information as soon as reasonably practicable.

4. Order Acceptance

Placing an order constitutes an offer by you to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging receipt of your order. This confirmation does not necessarily mean that your order has been finally accepted.

We reserve the right to accept, reject, limit, or cancel an order for legitimate reasons, including product availability, pricing or listing errors, suspected fraud, payment issues, or violations of these Terms.

If we cancel an order after receiving payment, we will process an appropriate refund for the amount paid for the cancelled order.

5. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines communicated on our website or during checkout. Delivery times are estimates and may vary depending on location, courier availability, weather, public holidays, logistical disruptions, or other circumstances beyond our reasonable control.

Customers are responsible for providing an accurate delivery address and contact information. Delays or failed deliveries resulting from incorrect or incomplete information provided by the customer may not be attributable to Nuvara.

Once an order has been dispatched, tracking information may be provided where available.

If your order arrives damaged, incorrect, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible with your order details and any supporting photographs or other information requested by us.

6. Returns and Refunds

Our return, replacement, and refund policies are governed by our Return & Refund Policy, which forms part of these Terms.

Eligibility for a return or refund may depend on the product, reason for return, condition of the item, and the applicable return window. Certain products may be non-returnable where permitted by applicable law.

Returned products may need to be unused, in their original condition, and accompanied by original packaging, accessories, or other items supplied with the order, subject to applicable law and our Return & Refund Policy.

Where a refund is approved, it will generally be processed using the applicable payment method or another permitted method. Processing times may vary depending on the payment provider or financial institution.

Nothing in these Terms limits or excludes any consumer rights or remedies that cannot legally be excluded under applicable Indian law.

7. Prohibited Uses

You agree not to use our website or Services:

For any unlawful, fraudulent, or unauthorized purpose.
To violate any applicable law or regulation.
To infringe the intellectual property or other rights of Nuvara or any third party.
To interfere with, disrupt, damage, or gain unauthorized access to our website, servers, systems, or networks.
To introduce malicious code, viruses, or other harmful material.
To use automated systems, bots, scraping tools, or similar methods to access or collect information from our website without our authorization.
To impersonate another person or provide false or misleading information.
To engage in activity that could reasonably harm Nuvara, our customers, payment providers, delivery partners, or other users.

We reserve the right to restrict or terminate access to our Services where we reasonably believe these Terms have been violated.

8. Intellectual Property

Unless otherwise stated, the content appearing on the Nuvara website, including our brand name, logo, graphics, photographs, text, designs, and other materials, is owned by or licensed to Nuvara and is protected by applicable intellectual-property laws.

You may not reproduce, distribute, modify, publicly display, sell, or otherwise exploit our content without prior written permission, except where permitted by applicable law.

9. Limitation of Liability

To the maximum extent permitted by applicable law, Nuvara and its owners, employees, affiliates, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive losses arising from your use of our website or Services.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable Indian law, including liability that cannot lawfully be excluded in relation to consumer rights.

To the extent permitted by law, our liability relating to a particular product or order will be limited to the remedies available under applicable law and, where legally permissible, the amount paid by you for the relevant product or order.

10. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment providers, delivery services, or other platforms.

We are not responsible for the content, availability, security, or practices of third-party services that we do not control. Your use of third-party services may be subject to their own terms and policies.

11. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable laws.

The updated Terms will be posted on this page with a revised “Last Updated” date. Your continued use of our Services after an update constitutes acceptance of the revised Terms to the extent permitted by law.

12. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to any mandatory consumer-protection rights and jurisdictional provisions applicable under Indian law, disputes arising from or relating to these Terms or your use of our Services shall be subject to the jurisdiction of the competent courts in Balangir, Odisha, India

Nothing in this section is intended to restrict any statutory rights or remedies available to consumers under applicable Indian law.